FAQs

how do i work with you on my branding project?

- Visit the Branding page and decide which package is suitable for you.
- Get in touch via the Contact page to discuss your project and check my availability.
- I require a 50% non-refundable deposit up-front to book your project. The remaining 50% is due on approval of the finished designs, before I send out your final files.
- Once the deposit has been paid and your project is all booked in, I'll send over your Brand Discovery Questionnaire. You'll need to have this completed in time for the start of your project or this could cause a delay.

 

Can I have something slightly different to the packages shown on the branding page?

Yes! I can offer a bespoke package to suit your requirements and budget, just get in touch to let me know what you need and I'll see what I can do.

 

how long will the design process take?

Timescales will vary depending on my availability but the Daisy package should take around 4 weeks, whilst the Peony package will take longer and depend on the requirements for your website.
Please get in touch to check my availability and get a more accurate timescale for your project.

 

What files will I receive at the end of the project?

At  the end of the project you'll receive a zipped file containing your Brand Style Guide and all the necessary files for your new branding. This includes small, medium and large sizes, in both PNG format, as well as PDF Vector files (editable in Illustrator) so that you can resize the designs if needed. If you require any additional sizes or formats, these can be provided on request. You'll also receive a File Guide document which explains where to use each file type.
Any print files (business cards, stationery etc.) will provided as print ready PDFs based on the requirements of your chosen printers (you'll need to provide their name & website so I can get their templates)

 

What's in the Brand Style Guide?

You can see an example of a Brand Style Guide here.
The guide contains all the information you need to keep your new branding looking its best across your business. This includes advice on where to use each font, where to place your logo, what colours to use, how to use the graphics etc. 

 

How many designs will I receive?

During the process you will see several different options for your logo concepts (the number depends on the scope of the project and how much info is provided in the initial questionnaire).
At the end of the project, you will only be given the final files and Brand Style Guide for one Logo & Branding concept.

 

What if I don't like the design?

I work very closely with you throughout the project, checking for your approval and asking your opinion at every stage of the design process. So you have the opportunity from the very beginning to let me know if we're headed in the wrong direction or you're not happy with the design. For this reason, I do not offer refunds on Branding projects.
You can also read through my testimonials from past clients to see how other people have experienced working with me.

 

How is the design created?

I use a variety of methods for my design. All projects start out as doodles and sketches in a notebook. Depending on the project I will then either make a start on some illustrations, or go straight in to Adobe Illustrator to work digitally. All final files and designs are created in Illustrator using my Wacom tablet.

 

Can I request a specific font for my project?

If you have a specific font in mind for your branding, let me know at the start of the project and we'll see if its a good fit for the rest of the design. If the font is a paid font then the cost will be added to your final invoice.

 

Can you help with the printing of my Business cards and stationery?

Yes! Printing costs are not included in any of the packages, but I can arrange printing for you at an additional cost. I can obtain printing quotes on your behalf, advise on which paper stocks to use, set up the files for print, and handle any issues with the print process for you. This service costs £35, plus the actual printing costs.

 

Can you update my existing logo for me?

Unfortunately I am not able to alter any designs created by yourself or another designer.

 

What website platforms do you work with?

I currently work with the following platforms:
- Squarespace
- Wix
- Showit

 

Can you create a Wordpress site for me?

I work with several website developers who can create a Wordpress site for you based on my design, however this will incur additional costs. Please get in touch to discuss and get a quote.

 

What's included in a Website design?

-A Website Design includes the creation and design of up to 6 pages. These can include a Home page, About Page, Blog, Contact Form, Gallery Pages and a Newsletter Sign-Up. 
- Additional pages are £50 each.
-Hosting and domains are not included. You can set this up yourself or I can do this for you for an additional fee.
- E-commerce (online store) is not included. This is an optional extra starting at £200 depending on the quantity of products you require.
- Content writing is not included. You will either need to write the content yourself, or hire a Copywriter to do so for you (I can recommend some great ones!).
- SEO services are not included (again, I can provide recommendations for some lovely people who can do this for you).